Returns Policy

Return & Refund Policy

At PitBase, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a straightforward returns policy to ensure your peace of mind.

Eligibility for Returns:

  • You may return most new, unopened items within 7 days of delivery for a full refund.
  • Items must be in their original packaging and condition.

How to Initiate a Return:

  1. Contact our customer service team at with your order number and reason for return.
  2. Our team will provide you with detailed instructions on how to return your item(s).

Processing Time:

  • Once we receive your return, we will inspect the item(s) and process your refund within 5-7 business days.
  • Refunds will be issued to the original method of payment.

Damaged or Defective Items:

  • If you receive a damaged or defective product, please contact us within 7 days of delivery.
  • Provide photographs and a detailed description of the issue.
  • We will arrange for a replacement or refund at no additional cost to you.


  • If you need to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.

Thank you for shopping with PitBase. We appreciate your business and are here to help with any issues you may have.