Returns Policy
Return & Refund Policy
At PitBase, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a straightforward returns policy to ensure your peace of mind.
Eligibility for Returns:
- You may return most new, unopened items within 7 days of delivery for a full refund.
- Items must be in their original packaging and condition.
How to Initiate a Return:
- Contact our customer service team at support@pitbase.com with your order number and reason for return.
- Our team will provide you with detailed instructions on how to return your item(s).
Processing Time:
- Once we receive your return, we will inspect the item(s) and process your refund within 5-7 business days.
- Refunds will be issued to the original method of payment.
Damaged or Defective Items:
- If you receive a damaged or defective product, please contact us within 7 days of delivery.
- Provide photographs and a detailed description of the issue.
- We will arrange for a replacement or refund at no additional cost to you.
Exchanges:
- If you need to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.
Thank you for shopping with PitBase. We appreciate your business and are here to help with any issues you may have.